Personio
Dalia Mercado is an experienced Customer Success Manager currently leading initiatives for Southern Europe and LATAM at Personio since January 2024, focusing on exceeding customer expectations and delivering exceptional outcomes. Previously, Dalia served as an Enterprise Customer Success Manager at LinkedIn, advising major global clients on recruitment and branding strategies, and held the position of Sales Account Manager for Talent Solutions, emphasizing sales in Iberia. Dalia's career includes roles at DocuSign, IBM, and various positions in marketing and sales, showcasing a strong sales acumen, analytical skills, and expertise in SaaS and customer engagement. Dalia holds a Bachelor's Degree in Marketing and Advertising from Universidad Interamericana para el Desarrollo.
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Personio
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Personio is the all-in-one HR software for small and medium-sized companies. Based in Munich, Madrid, London, Dublin, and Amsterdam, Personio’s mission is to make HR processes as transparent and efficient as possible so HR can focus on what matters most: people and strategy. The Personio solution includes human resources, recruiting, and payroll, and supports the core HR processes every business needs to do. Nearly 5,000 customers operating in over 80 countries use Personio.