Laura Spalding is a seasoned professional in customer experience and legal advisory, currently serving as the Senior Director of Customer Success & Legal Advisory at PERSUIT. They lead a team focused on enhancing the customer experience and are responsible for the retention and growth of over 40 enterprise clients, including major corporations like Meta and Citibank. With a background as a corporate and commercial lawyer, Laura has over five years of experience in legal technology and strategic sourcing. Their previous roles include Director of Legal Advisory and Client Strategy & Success Manager at PERSUIT, where they implemented change management programs for Fortune 500 clients. Laura also served as the President of The Legal Forecast, promoting innovation and access to justice within the legal profession.
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