Khadija Landry-Koubaa

Senior Manager, Customer Service Operations at Petal

Khadija Landry-Koubaa has extensive work experience across various industries. Khadija most recently worked as a Senior Manager of Customer Service Operations at Petal starting in 2023. Prior to that, they were a Technical Support and Technical Content Manager at GSoft from 2022 to 2023, where they managed teams and oversaw day-to-day operations.

From 2021 to 2022, Khadija worked as a Customer Success Manager at OSF Digital, where they acted as a trusted advisor to clients and managed internal resources for campaign execution and project management.

Before that, they worked at Cakemail as a Customer Support Manager from 2015 to 2021. Khadija also gained valuable experience at Cirque du Soleil, where they held multiple roles. From 2010 to 2015, they were a Front of House Totem, responsible for merchandising optimization, staff management, and budgeting. Prior to that, they served as a Product Development/Buyer from 2007 to 2010.

Their early career included a role as a Product Development/Buyer at Jacob from 2005 to 2007. Overall, Khadija has demonstrated expertise in customer service, technical support, team management, client advising, and merchandising.

Khadija Landry-Koubaa has a diverse education history. Khadija pursued a major in international relations at the Université de Montréal. Khadija also studied design and applied arts at the Centre universitaire Canadien à Berlin. Additionally, they obtained a bachelor's degree in fashion marketing from UQAM | Université du Québec à Montréal. Khadija further expanded their knowledge in international relations and affairs through an exchange program at Sciences Po. Khadija also attended Collège Jean-de-Brébeuf, although no specific degree or field of study is mentioned. Lastly, Khadija acquired expertise in wine stewardship or sommelier skills at the Institut de tourisme et d'hôtellerie du Québec.

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Timeline

  • Senior Manager, Customer Service Operations

    June, 2023 - present