Lalit Kalal

Lalit Kalal is an experienced Senior Technical Support Manager at Petpooja since May 2015, with a proven ability to lead cross-functional teams and develop effective customer engagement strategies throughout the customer lifecycle. Lalit focuses on optimizing customer success initiatives using data-driven insights to drive revenue growth and maintain a customer-centric approach. Previous roles at Petpooja include Technical Support Manager, responsible for managing emerging customer accounts and implementing strategies for quick ROI, and Technical Support Engineer, collaborating with sales to expand module opportunities and train team members. Additional experience includes roles as a Coordinator at REAL PAPRIKA FOODS PRIVATE LIMITED, Franchise Owner at Kataria Automobiles, and Relationship Manager at Prince Health Care Solutions. Lalit holds a Bachelor's degree from Mohanlal Sukhadia University, completed in August 2016.