Mathias Fecht

Mathias Fecht has over 10 years of experience in customer service and quality management roles. Mathias most recently served as the Head of Customer Service at Pets Deli, starting in February 2020. Prior to that, they worked as the Global Quality Manager Customer Care at Zipjet from July 2017 to February 2020. Mathias also held the position of Quality Analyst Manager at Sellbytel Group from September 2010 to December 2016, where they were responsible for customer experience and performance in phone sales, service, chat, set up session, and concierge. Additionally, they worked as a Purchase Manager at Deutschrock Merchandise GmbH, a Division of Universal Music GmbH, from April 2007 to August 2009, where they were responsible for planning and optimizing the assortment for online platforms.

Mathias Fecht attended Sound & System GmbH from 1994 to 1997, where they studied and earned a degree in Kaufmann im Einzelhandel. The field of study for this degree is unknown.