Evelin Koleva

Evelin Koleva is a seasoned professional with extensive experience in hospitality and customer service. As the Team Lead for Spain, Portugal, and Italy at PF Concept since November 2020, Evelin oversees customer experience in international markets. Previous roles include Front Office Professional at Renaissance Hotels, where responsibilities encompassed managing operations and guest relations, and Admissions & University Counselor at SABIS®, guiding students in their university applications. Evelin has held managerial positions at reputable establishments like Grosvenor House Dubai and The Ritz-Carlton Hotel Company, demonstrating strong leadership in front office operations and guest satisfaction. With a solid educational background in International Business and Spanish from institutions such as the University of Birmingham and Universidad Pontificia Comillas, Evelin combines academic knowledge with practical expertise in the industry.