Mikedaniel O.

Mikedaniel O. currently serves as the Technical Support Manager at Phenom, since April 2021, where responsibilities include defining the Support Ethos and Steps of Service to enhance customer experience through KPI and NPS analysis. Previously, Mikedaniel held the position of Technical Support Team Lead at Linode from December 2018 to April 2021, leading a 12-member team that provided technical support for Linux products to a diverse clientele. Other roles include Customer Support Manager and various technical support positions in freelance and at Apple, where leadership was demonstrated while managing large teams and coaching staff for career development. Mikedaniel has a Front End Development NanoDegree from Udacity and completed coursework at Treehouse from 2015 to 2017.