Monica Alexander

Monica Alexander is an experienced Business Process Analyst Lead specializing in Quality Monitoring at Philips since March 2019. Responsibilities include evaluating telephone interactions, managing Tableau dashboards, and collaborating with stakeholders on project requirements. Prior roles include Quality Assurance Lead at Equifax, where Monica contributed to Lean Projects, and Senior Quality Assurance Specialist at Synovus, focusing on auditing customer support agents. Additional experience encompasses quality assessment roles at Educational Testing Service, Aaron's, Atlanticus, and GreenSky®, with foundational experience as a Customer Service Representative at Orkin Pest Control and a Flight Attendant at AirTran Airways. Monica holds a Bachelor of Science degree in Psychology from Georgia State University, obtained between 2005 and 2007.