Monica Alexander

Monica Alexander is a seasoned professional with extensive experience in quality assurance and business process analysis. Currently serving as the Business Process Analyst Lead for Quality Monitoring at Philips since March 2019, Monica specializes in evaluating service interactions, developing scorecards, managing data accuracy through Tableau, and collaborating with stakeholders on project requirements. Previously, Monica held positions at Equifax as a Quality Assurance Lead, Synovus as a Senior Quality Assurance Specialist, and Educational Testing Service as a Quality Rater, among others. A proficient leader in quality assessment and process improvements, Monica possesses a Bachelor of Science in Psychology from Georgia State University.