Josh Richardson

Josh Richardson is an experienced customer service professional with a diverse background spanning over a decade in various roles related to customer interaction and support. Currently serving as a Customer Service Representative at Phoenix Group since September 2023, Josh focuses on assisting customers with their pensions and investments. Previously, Josh worked as a UK Implementation Manager at Epos Now, where responsibilities included training customers on EPOS systems and providing ongoing support. Additional experience encompasses roles in customer service and retail across multiple organizations, including Adrian Flux Insurance Services, East of England Co-op, and Revolution Bars Group PLC, where skills in handling customer inquiries, upselling products, and ensuring customer satisfaction were consistently demonstrated. Josh holds a Level 2 NVQ in Food Preparation and Cooking from City College Norwich.