Richard Ellis

Richard Ellis is an experienced professional in customer service delivery and complaints management, currently serving as the Head of Customer Service Delivery, Complaints and RCA and the Head of ReAssure Complaints & Oversight at Phoenix Group since May 2022. As a co-founder of More Than a Sundae and BOOKBRIDGE's Max Fun Learning Center in Bayankhongor, Richard has contributed to the ice cream and waffle industry as well as educational initiatives. Prior roles include Senior Manager at ReAssure and Regulatory Complaints Manager at Windsor Life Insurance Company. With a career spanning several positions in sales support and financial advising, Richard has developed a diverse skill set since beginning professional endeavors in the 1990s. Educational pursuits at The Manchester Metropolitan University have further enriched Richard's professional foundation.