Ruffa Gamulo

Customer Operations Lead - Office Based Account Management at Phoenix Petroleum

Ruffa Gamulo began their work experience in 2013 as a Credit Risk Management Officer at Smart Communications, Inc. Ruffa worked in this position until 2015. In 2016, they joined Phoenix Petroleum Philippines, Inc. as a Customer Operations Specialist, where they processed fuel and lubricant orders and handled customer inquiries. In 2018, Ruffa became a Pricing Admin Specialist, specializing in subject matter expertise. Ruffa then transitioned to the role of Customer Operations Lead - Office Based Account Management in September 2019. In this position, they managed customer accounts and developed high-value relationships through sales call engagement, tailoring offers and services to meet customers' needs. Ruffa's work experience demonstrates their strong customer service and account management skills.

Ruffa Gamulo studied at the University of Southeastern Philippines, where they pursued a Bachelor of Science degree in Economics. The specific field of study during their time at the university is not mentioned. There is no information about the duration of the program or the years they attended. Additionally, they hold a certification as a Certified Six Sigma Yellow Belt (CSSYB) from Six Sigma Philippines. However, no information is provided regarding when they obtained this certification.

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Timeline

  • Customer Operations Lead - Office Based Account Management

    September, 2019 - present

  • Pricing Admin Specialist Subject Matter Expert

    January, 2018

  • Customer Operations Specialist

    February, 2016