Ema Ulicevic

Ema Ulicevic is a seasoned customer support professional with extensive experience in the healthcare and hospitality industries. Currently serving as a Senior Customer Support Representative at Phonak since January 2020, Ema has a background that includes roles such as a Patient Service Representative at Hinsdale Orthopaedics and a Utilization Coordinator in Audiology at PrimeSource Healthcare Systems, where responsibilities included coordinating ear mold and hearing aid manufacturing. Previous experience includes customer-facing positions at Country Inn Hotels and Resorts, Aramark, and HomeGoods. Ema holds a Bachelor of Science in Hospitality Administration with a Minor in Business Administration from Northern Illinois University, earned between 2006 and 2011.