Laura Degan

Laura DeGan has extensive experience in customer service and support roles within the hearing aid industry, currently working at Sonova USA as a Customer Service Agent PCR since August 2016. In this position, Laura serves as a liaison between audiologists and the production floor, ensuring order accuracy and addressing customer inquiries. Concurrently, Laura also processes calls at Unitron US to manage order accuracy and troubleshoot issues with audiologists. Previous roles include working as a Customer Success Representative at both Phonak and Amware Fulfillment, alongside a strong background in programming and testing hearing aids. Laura’s earlier experience spans various positions, including a Mailroom Clerk at AEROTECK LIMITED and an Office Assistant at Better Built Construction, where significant organizational tasks were accomplished. Laura holds an Associate's degree in Business Administration and Management from Brown Mackie College.