Renjith Mohandas

Renjith Mohandas is a seasoned professional with extensive experience in customer service and operations management. Currently serving as the Head of Customer Service at PhonePe since June 2017, Renjith focuses on enhancing customer experience through leadership of both in-house and vendor teams, prioritizing key result areas such as ticket reduction and customer satisfaction. Prior to this role, Renjith held various positions at Infosys BPO, culminating in the role of Client Operations Head, where responsibilities included the global delivery of BPO services and continuous improvement initiatives for major Retail and FMCG clients. Renjith's earlier career includes positions at Olam International and Madura Coats Private Limited, along with an educational background featuring a PGDM from the Indian Institute of Management, Calcutta, and a BTech in Mechanical Engineering from the College of Engineering Trivandrum.