Ritesh Gupta

Ritesh Gupta is an experienced professional with a strong background in customer experience, quality, and training across various industries. Ritesh has held key leadership roles, including Head of CX, Quality & Training at PhonePe, General Manager of CX, OpEx, Quality & Training at Swiggy, and Director of CX Quality & Transformation at Razorpay. Additionally, Ritesh founded and directed operations at Tintin Hospitality Services Pvt Ltd and contributed to strategic and program management at Uber. Ritesh is currently pursuing a Doctor of Philosophy in Management from REVA University, following a Master of Business Administration in Project Management from DY Patil University.