Renata Costa

Renata Costa has a diverse work experience spanning over several companies. Renata currently works at PhoneTrack as a Customer Success Analyst, where they are responsible for customer onboarding and ongoing support. Renata also presents monthly results to clients, highlighting areas for improvement. Renata utilizes various tools such as Hubspot, Movidesk, Sense Data, and Data Studio for optimizing their daily work. Additionally, they monitor metrics such as CES, NPS, and CSA. Renata previously worked at Bemol Digital as a Customer Success professional from August 2020 to February 2022. Prior to that, they served as an Import and Export Analyst at SMX Agroindustrial from December 2018 to August 2020. Renata also has experience in customer service roles at Itatrans Agility from November 2010 to December 2015, and as a Pleno Analyst at DHL Global Mail Nordics from October 2009 to May 2010.

Renata Costa completed their Executive MBA in Marketing Estratégico at UniAlphaville in 2022. Prior to that, from 2019 to 2022, they pursued a Graduação in logistics at UniDomBosco. In addition to their degrees, Renata also obtained several certifications from Google in August 2022. These certifications include Certificação em anúncios do Shopping, Google Ads - Measurement Certification, Google Ads Apps Certification, Google Ads Creative Certification, Google Ads Display Certification, Google Ads Search Certification, Google Ads Video Certification, and Grow Offline Sales Certification.