Hayes Alvarez-Smith

Hayes Alvarez-Smith has a diverse work experience spanning various industries and roles. Hayes currently works as the Manager of Customer Success at Phosphorus Cybersecurity Inc. In this role, they are responsible for ensuring the success and satisfaction of customers. Prior to this, Hayes worked at Vectra AI as a Senior Customer Success Manager, where they conducted account reviews, managed communications with customers, and advocated for customer needs and product enhancements.

Before joining Vectra AI, Hayes had a successful tenure at Tanium, where they served as the Director of Technical Account Management - Public Sector. In this role, they managed customer accounts, provided technical leadership and support, and delivered training courses. Hayes also served as a subject matter expert for Tanium's Discover & Client Management product modules.

Hayes has experience in the public sector as well, having worked in the US Air Force Reserve as a Client Systems Technician. Hayes also held positions at BIOMIN as a Systems Administrator, HomeAdvisor as a Jr. Windows Systems Administrator, and Essense of Australia as an Information Technology Specialist. In these roles, they performed various IT-related tasks, including systems administration, technical support, troubleshooting, and network management.

Earlier in their career, Hayes worked at U.S. Bank as a Vault Teller and at Olive Garden as a Server, showcasing their ability to excel in customer service roles.

Throughout their career, Hayes has demonstrated their expertise in customer success, technical account management, and IT support.

Hayes Alvarez-Smith's education history includes two main academic institutions. From 2013 to 2014, they attended The University of Kansas where they pursued a field of study in Computer Engineering. Following that, they enrolled at Western Governors University from 2016 to 2018, focusing on Information Technology with a specialization in Network Operations & Security. Although the information does not mention specific degrees obtained, it is clear that Hayes gained knowledge and expertise in these fields through their educational pursuits.

In addition to their academic education, Hayes also obtained several certifications. In 2016, they achieved the CompTIA Security+ ce certification. The following year, in 2017, they obtained the CompTIA A+ ce and CompTIA Network+ ce certifications. In April 2017, Hayes acquired the CompTIA Project+ certification. In 2018, they earned the LPI Linux Essentials certification and the CIW Site Development Associate certification.

Looking beyond their educational background, Hayes continued to enhance their professional qualifications with additional certifications. In April 2021, they became a Tanium Certified Operator. In March 2022, they achieved the Tanium Certified Instructor certification. Furthermore, Hayes obtained the Totango Certified Success Manager certification in November 2022. These recent certifications illustrate their ongoing commitment to expanding their knowledge and skills in relevant areas of expertise.