Emily Desousa

Emily deSousa is an accomplished Senior Customer Success Manager with a robust background in SaaS client management, currently leading a $3M ARR portfolio at PhotoShelter, overseeing top-tier clients such as Delta and Major League Soccer, and achieving a notable NRR goal of 115% for 2023. Prior experience includes roles at MyTime as a Customer Success Specialist, where Emily managed a $1M ARR portfolio for Fortune 500 companies, and at Trader Joe's, where operational leadership led to an 8% increase in revenue across multiple stores. Initially, Emily built client relationships as a Client Engagement Manager at Lightstory Photography. Educationally, Emily holds a Bachelor's Degree in Health/Health Care Administration/Management from the University of Phoenix.