Shahwar Siddiqui

Shahwar Siddiqui has a strong background in service operations and technical support. Shahwar is currently the Head of APAC Service Operations at Pico, where they collaborate with cross-functional teams to ensure network compliance, minimize downtime, and identify opportunities for automation. Prior to this, they worked as an Operations Team Lead at Pico, where they managed technical support and implemented procedures to enhance customer service workflow. Before joining Pico, Shahwar worked at Corvil as a Technical Support Engineer, providing world-class support and creating process improvements. Shahwar also has experience working at Telstra as a Senior Technical Specialist, troubleshooting faults related to IP networks, and at Ericsson as a Senior Engineer, leading IP network design projects. Additionally, they worked at Colt Technology Services and Reliance Communications in various engineering roles, where they specialized in problem management and network design. Overall, Shahwar Siddiqui has a diverse range of experience in service operations, technical support, and network engineering.

Shahwar Siddiqui completed a Bachelor of Engineering (BE) in Electrical, Electronics, and Communications Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya from 2003 to 2007. Prior to that, Shahwar completed Higher Secondary education in Maths and Science from IDEAL HIGHER SECONDARY SCHOOL in 2002-2003. In terms of additional certifications, Shahwar obtained several certifications including Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) from Cisco in April 2023, Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching) from Cisco in October 2019, and AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in October 2020, among others.