Annie Mwila Katwamba

Annie Mwila Katwamba is an experienced customer service professional with a background in human resources management. Currently serving as a Customer Care Team Lead at Picup since August 2022, Annie has progressed through various roles including Customer Service Supervisor, Support Delivery Agent, Support Agent, and Support Consultant. Prior experience includes providing support at Zoona from June 2016 to May 2020, where Annie focused on delivering world-class service to customers. Additionally, Annie worked as a Consultant at Credit Matters, Inc. from January 2013 to June 2014, enhancing clients' credit knowledge and management skills. Earlier experience includes serving as an HR Assistant and Administration Assistant at Mercury Couriers from January 2011 to January 2012, managing essential HR tasks and administrative duties. Annie holds a Diploma in Human Resources Management from the University of Zambia, Fairview HTTC, obtained between 2009 and 2011.