Noel Rodríguez

Noel Rodríguez has a diverse work experience spanning over several years. Noel began their career as an Ejecutivo de Negocios Premium at Banesco Banco Universal, where they provided personalized customer service and advice on banking products and services. Noel also supervised and coordinated the sales team during their time there.

After that, Noel worked at Servicio Pan Americano de Protección as a Líder del Centro de Gestión al Cliente. In this role, they managed the customer complaints and requests tool, created and updated process flows, and monitored service level agreements. Noel also focused on process improvement and served as a second-level escalation point for customer complaints.

Subsequently, Noel joined Vocem 2013 Teleservicios S.A. as a Coordinador Nacional de Help Desk y Soporte Usuario IT. Here, they were responsible for national-level user support, managing incident response and service requests according to ITIL v3 standards. Noel also oversaw the Help Desk call center operations.

Currently, Noel is working at Yummy (YC S21) as a Live Operations Support Manager (Customer Experience). In this role, they lead support activities across three departments and focuses on enhancing customer experience and maintaining a high level of service. Noel also develops and implements effective customer support strategies and analyzes statistical reports for decision-making.

Noel's work experience demonstrates their expertise in customer service, support management, and process improvement.

Noel Rodríguez earned a degree in Computer Engineering from Universidad 'Alejandro de Humboldt' between 2007 and 2011. Their field of study was technology.