Frances B.

Frances B. has a diverse work experience, beginning in 2017 as a Technical Admin Assistant at Boden. In 2018, they moved on to Manière De Voir as a Buying and Merchandising Assistant. In 2019, they joined Uber, first as an Operations Coordinator, then as a City Operations Lead, and finally as a Community Operations role, delivering 5-star, in-person technical support to driver-partners, managing driver relationships, and serving as a primary point-of-contact for escalated or challenging support issues for drivers. Her most recent role is as a Customer Success Manager at Pimberly, a position they have held since 2022.

Frances B. completed their education history with a Fashion Design and Technology degree from The Manchester Metropolitan University from 2013 to 2017. Prior to that, they obtained a Foundation degree in Art/Art Studies, General from the University of Ulster Belfast from 2012 to 2013. Her educational history began with their studies at Rathmore Grammar School from 2005 to 2012. In addition, Frances B. has obtained various certifications from LinkedIn in 2021 and 2020, including Communicating Across Cultures, Creating a Positive Customer Experience, Diversity, Inclusion, and Belonging, Leading Globally, Managing Globally, Connecting with Executives, Selling to Executives, Business Acumen for Project Managers, Developing Business Acumen, Managing Project Stakeholders, and Project Management Foundations: Stakeholders (2014).