Keegan MacGregor

Keegan Macgregor is a seasoned professional with extensive experience in technical support and account management, currently serving as a Senior Support Account Manager at Ping Identity since September 2019. Responsibilities include managing enterprise-level support accounts, maintaining client relationships, handling escalations, and driving customer satisfaction with a consistent record of over 90% positive CSAT from 2022 to 2024. Previous roles include Technical Support Engineer at Ping Identity, Account Executive at TSYS, and Residential Sales Representative at Skylight Specialists, with a strong foundation in B2B sales and customer service. Keegan's background also encompasses a degree in Anthropology from Metropolitan State University of Denver, alongside various leadership roles and internships that contribute to a well-rounded skill set in communication, relationship management, and technical troubleshooting.