David Horne

David Horne is currently working at Sword Ping Network Solutions as the Operations Manager, Service Improvement Manager, and Service Delivery Manager. Prior to this, David held management positions at Capita IT and Networks, Wipro, IBM, and Accenture. David has extensive experience in incident and request management processes, team leadership, and service desk operations. David is highly skilled in managing network engineers, coordinating technical support teams, and ensuring service level agreements are met for various clients in the energy sector, public sector, and international sites. David excels in developing improvement plans, maintaining logs, and implementing change management principles to enhance service delivery.