Kim Peters

Kim Peters possesses extensive experience in customer relations and claims management, currently serving as a Customer Relations Technical Manager and PPI Complaints Manager at Cardif Pinnacle since January 2013. Prior to this role, Kim worked as a Customer Response Coordinator at Simply Business, managing a team of 35 while overseeing administration and sales of commercial policies. Kim held significant positions at Nationwide Building Society from November 2006 to May 2012, including Claims Operations Manager and Supplier Relationship Manager, where responsibilities included managing a team of 90 and overseeing relationships with over 30 third-party vendors. Kim's career began at Abbey, where management of a claims team was a key role from 1994 to 2001. Educational background includes O levels in Maths and English from Hemel Hempstead School.