Thomas Benavidez

Thomas Benavidez has extensive work experience in operations and management roles. Thomas served as the Director of Call Center Operations at Pivotal Home Solutions from 2013 onwards. In this role, they supervised a team of 200+ employees who handled 2M+ calls, managed a $20M annual operating budget, and implemented a Quality Assurance Program and Sales Support system. Thomas'sleadership efforts contributed to the company's impressive sales performance. Prior to their role at Pivotal Home Solutions, Thomas worked at Nicor Services, LLC as a Performance Manager for 10 years. There, they oversaw sales compliance and managed Quality Assurance and Coaching programs.

Thomas Benavidez completed their Master of Business Administration (MBA) degree in Business at Benedictine University in 2012. Prior to that, they obtained their Bachelor of Business Management (BBM) degree in Business Administration and Management from the same institution in 2009. Additionally, they hold a certification in VoC (Voice of the Customer) from MaritzCX, although the specific month and year of obtaining the certification are not provided.