Who we are.  What we provide.

Utility Strength
We’ve been working with utility companies since our inception in 1992 offering heating and cooling repair and maintenance support to the utility’s customers. Today, part of American Water, our clients include some of the largest companies in the United States. 

Customizable Plans
Pivotal Home Solutions invites customers to enroll in the coverages that are right for them — either stand-alone, in combination packs or special value bundles. Customers can choose among repair, maintenance, and leasing plans:
• Utility Lines
• HVAC
• Plumbing
• Appliances
• Water Heaters

Billing Solutions
We can bill customers directly or through your company’s billing system to enhance your brand through more services and added customer convenience.

$120M+ Annual billing through utilities

624k Customers billed through an integrated utility channel

Call Center
Our representatives are trained to flex for sales, service and billing calls depending upon demand. We also accept information and service requests via email, web contact form and our website’s “click to chat” function.

160+ Call center agents

1M Calls answered annually

8 J.D. Power certifications

24/7/365 Phone Support

Expert Service Providers
We maintain a network of experienced, pre-qualified service providers, selected through a rigorous screening process and reviewed regularly for excellent performance.

900+ Service technicians

Customer Experience
No trip or service fees with our service plans.  Just one way we provide superior customer experience as we know they’re your customers too.

A+ BBB rating

95% Claims paid

91% Post-visit customer satisfaction


Utilities

Pivotal Home Solutions

Robin Boren

Collin Taylor

Pam Shaheen

Thomas Benavidez

The Technical Support Team at Pivotal Home Solutions plays a crucial role in ensuring seamless service delivery for our customers. This team is responsible for providing expert assistance and troubleshooting for HVAC, plumbing, and appliance issues, leveraging both their technical expertise and software solutions. They collaborate closely with service technicians and software engineers to ensure efficient communication and resolution of customer inquiries, enhancing overall customer satisfaction and service reliability.

Technical Support Team

About

Team members