Richard Cruickshank

Richard Cruickshank has extensive experience in project management and technology transformation, currently serving as a Software Development Project Manager at Placecube since November 2024. Prior roles include Senior Project Manager at Storm ID and Learning Pool, where Richard excelled in delivering learning technologies and custom content creation projects. At Pramerica, Richard was the RPA Support Manager, overseeing a significant production environment and leading performance management initiatives. Previous positions at Firstsource encompassed roles such as Training & Implementation Manager, Assistant Contact Centre Manager, and Team Leader, focusing on workflow management systems and contact centre operations. Richard holds a Postgraduate Certificate in Software Development and a Bachelor of Science with Honours in Customer Contact Planning and Management from Ulster University.