Health Center Manager I

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.

Care. No Matter What.

As a Health Center Manager I for the Murrieta Clinic, you will have the opportunity to manage a team of licensed and non-licensed medical professionals. You will ensure efficient clinic operations, staff engagement and optimal patient experience.   This opportunity will collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct team meetings on a regular basis in conjunction with clinical leadership. You will also be responsible for managing a budget and forecasting inventory needs.   The ideal candidate will have strong leadership skills in building an inclusive team and a strong desire to coach others. In addition, we're looking for a clinic manager who can communicate effectively with patients and staff of all backgrounds. We value leaders who are able to have tough conversations, validate inefficiencies and advocate for a better workflow. If you are driven by our mission and committed to quality healthcare for the community of Murrieta and beyond, apply now!

What we're looking for:

• (Education Requirements)

• Bachelor's Degree or equivalent experience. (4 years in a leadership position working in a health care setting).

• (Work Experience Requirement)

• 2+ years of supervisory experience with more than 6 direct reports. and

• 2+ years of experience working in a healthcare or medical setting or

• (Other Requirements):

• An Active CPR or BLS certification or willing to obtain one within 60 days of hire

• You must meet BOTH education and work experience requirements to apply for this position

In this role you'll get to:

• Staff Engagement and Development:

• Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly and cost-effective

• Hire for all clinic positions, trains, retains, terminates (if necessary), and evaluates all staff in cooperation with the Human Resources Department

• Ability to embrace, manage diversity and build and maintain inclusive teams

• Offer coaching and counselling that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflict

• Patient Experience and Diversity, Equity, and Inclusion

• Hold health center staff accountable to clinical quality standards and service standards-supports and directs involvement with clinical quality reviews, enforces service standards, creates systems to address patient experience feedback, regularly reviews and implements improvement efforts in response to Patient Experience data and reports.

• Effectively interact with patients and colleagues and develops positive relationships

• Lead inclusively by making active, intentional, and ongoing efforts to promote full participation and sense of belonging of every employee, patient, and strategic partner

• Ensure equitable access to quality care and health center services for patients

• Actively participate in DEI learning and awareness- coach and role model for team.

• Organizational and Health Center Effectiveness

• Responsible for financial management and revenue cycle goals for the health center

• Lead health center efforts to achieve established goals for productivity and quality metrics

• Oversee appropriate scheduling of patient visits and smooth, efficient clinic flow to maintain financial integrity and stability of the clinic operation

• Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics.

• Responsible for financial management for the health center

• Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services

• Quality and Compliance

• Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal

• Ensure compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff

• Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Integrated Quality and Risk Management Program