Jonathan Lopez

Jonathan Lopez is an experienced IT support professional currently serving as Tier 2 Help Desk Support at Planned Systems International since November 2022. Previous roles include Help Desk Specialist and Help Desk Associate at NTT DATA Services, where Jonathan diagnosed and troubleshot Level 1 computer issues, and Computer User Support Specialist during a training internship at ACI Learning, focused on Windows OS support and network security. Jonathan's earlier experience includes a significant tenure as a Healthcare Specialist in the US Army, where management and training of medical professionals were key responsibilities. Additional technical support experience includes positions at Sitel and VuPoint Research, proving adept in customer service and bilingual communication. Currently pursuing an Associate of Arts and Sciences in Cyber Defense at Northeast Lakeview College, Jonathan also holds degrees in Medical/Clinical Assistance and Emergency Medical Technology/Technician.