Elaine Urrutia

Senior Customer Support at PlanSource

Elaine Urrutia has a diverse work experience spanning over several years. Elaine started their career as a Benefits Representative at MetLife -- General Motors National Benefit Center in 1995. After that, they worked as a Production Manager at BNP Media from 1998 to 2002, where they handled various tasks including communication with printers and designing printed materials. In 2008, Elaine joined GAP Media as a Production Manager, where they were responsible for editing and regulating data using technology.

From 2010 onwards, Elaine worked at PlanSource in multiple roles. Initially, they served as a Senior Customer Support Account Coordinator, managing client dependent eligibility audits and communicating with participants. Elaine also acted as a Systems Analyst, Call Center Manager, and QA Specialist, overseeing a call center staff and becoming proficient in various applications. Currently, Elaine is an Associate at Michaels Stores, starting in 2022.

Elaine Urrutia's education history begins in 1989 when they attended Oakland Community College. Elaine completed their Associates of Liberal Arts degree in Commercial Art and Writing in 1991. Subsequently, from 1992 to 1995, Elaine enrolled in Oakland University, where they pursued a Bachelor of Arts degree. During this period, they focused on Psychology and Human Resources as their field of study.

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Timeline

  • Senior Customer Support

    March, 2010 - present