Iris Goncalves da Costa has a diverse background in technical content, food preparation, and human resources. Currently serving as Technical Contents at Platinum Pro-Claim Restoration since January 2023, Iris previously worked as a Food Preparation Worker at Sodexo Canada and as a Caretaker at Alliance Maintenance Ltd., where responsibilities included customer service and administrative management. In earlier roles, Iris served as a Human Resources Analyst at White Martins, overseeing benefit programs, payroll accuracy, and employee policy development, and as a Human Resources Assistant at Perdigao Agroindustrial S/A, involved in various HR routines and compliance. Iris's educational qualifications include a Diploma in Customer Service from Greystone College, an English Language Certification from VGC International College, and degrees in Psychology and Business Administration from Pontifícia Universidade Católica de Campinas.