Lucía Gamboa Manchego

Lucía Gamboa Manchego has worked in various roles related to customer service, marketing, and experience improvement. Lucía started their career in 2014 at Mitsui Automotriz as an Assistant in the Marketing department. Lucía worked there until September 2016.

In October 2016, they joined Mallplaza as an Assistant in the Marketing team. Lucía'sresponsibilities involved proposing and enhancing the visitor experience, observing and engaging with visitors, and supervising service standards.

In June 2018, Lucía was promoted to the role of Customer Executive at Mallplaza, where they ensured the proper execution of the annual customer experience plan in the mall. Lucía identified gaps and opportunities for improvement and innovation, analyzed, monitored, and took action to maintain customer satisfaction. Lucía'stenure in this role continued until May 2023.

Lucía's most recent position at Mallplaza is as a Customer and Marketing Executive, starting in April 2022. Lucía'stasks include managing customer contact and notifications (CRM), handling complaints, managing and controlling procedures, and analyzing information and results to propose improvements.

From 2008 to 2012, Lucía Gamboa Manchego attended the Universidad Católica de Santa María, where they earned a Licenciatura degree in Publicidad.