Caetie Shewmaker

Caetie Shewmaker is a seasoned professional in contact center operations and customer care, currently serving as Senior Manager of Contact Center Operations at Pleasant Holidays since December 2021. In this role, Caetie oversees three departments and a workforce of over 100 employees, managing employee relations, IT support, and performance analytics. Previously, Caetie held positions at Pleasant Holidays & Journese, where responsibilities included managing customer experience teams and resolving escalations with a focus on innovative solutions. Prior experience also includes managerial roles at Journese, Travelocity, and Carlson Wagonlit Travel, demonstrating a strong background in luxury travel management and call center operations. Caetie is furthering education through UC San Diego Extended Studies, scheduled to complete in December 2024.