Embut Pangestu

Embut Pangestu has a diverse work experience in various industries. Starting with Embut's current role as a Quality Assurance Support & Development at Pluang, they are responsible for improving the performance of the Customer Experience team and ensuring accurate delivery of information. They also create and monitor official FAQs for Pluang.

Before that, Embut worked as a Customer Service Resolution Team member at Pluang.

Prior to Pluang, Embut worked as a Travel Consultant at ATI Business Group, where they provided customer service for Flight Center Travel Group agents, handling calls, chats, and emails. They communicated with tour vendors, hotels, and transport vendors to meet customer needs.

Embut also had a role as an Operations Officer at Axinan, where they managed daily B2B and B2C operations, handled customer service operations for Axinan's products, and assessed lost claims for transit insurance.

Embut's experience extends to the education sector as well. They worked as an English Language Teacher at EF English First Indonesia, teaching students of various ages and English skill levels.

Embut was also a Co-Owner of The Fairy Rouge for two years, where their specific role is not mentioned.

Additionally, Embut served as an intern at PT Hero Supermarket Tbk, working in the SOP Department at the Finance Division, assisting with document translation and other activities.

Embut worked as a freelance English Translator, completing translation projects for various clients, including interview transcripts, scientific journals, company profiles, and website copies.

They also had an internship at PT. Freeport Indonesia, specifically in the MIS - Application and Business Improvement Department.

Lastly, Embut had experience as an Assistant General Manager at Astuti Gallery Homestay, handling front desk tasks, guest bookings, transportation, hotel accounting, and assisting the General Manager with day-to-day operations.

Embut's earliest work experience was as an intern at PETRONAS.

Embut Pangestu completed a Bachelor's degree in Chemical Engineering from Universiti Teknologi PETRONAS from 2007 to 2011. Later, they pursued a Bachelor of Business Management degree in International Business from Telkom University from 2012 to 2018.