Randhyka Putra

Randhyka Putra is a Customer Experience Process Improvement Assistant Manager at Pluang since May 2025, focusing on identifying inefficiencies in customer experience processes through data analysis and feedback. Previously, Randhyka served as an Assistant Manager and Customer Experience Supervisor at Pluang from June 2019 to January 2025, working on developing a knowledge system for agents. Prior experience includes roles as a Customer Service Leader at Garena, where teamwork was emphasized to enhance the gaming experience, as well as customer service positions at PT MNC Kabel Mediacom, PT Bank Rakyat Indonesia (Persero) Tbk, and Menara Group.