Jimmie Reed

Jimmie Reed began their work experience in 2011 as a Customer Relations and Sales Professional at Best Buy, where they stayed until 2014. From 2014 to 2016, they worked as a Samsung Representative at Mosaic Sales Solutions, conducting product setups, trainings, and troubleshooting. Jimmie then joined Frontier Communications in 2016 as a Help Desk Specialist, staying until 2019. In 2021, Reed became a SaaS Support Specialist at Datto, Inc., assisting partners with product-related questions and issues. Currently, they work as an IT Support Technician at Plug Power starting in 2023.

Jimmie Reed completed their Associate of Science (A.S.) degree in Information Technology from Monroe Community College, where they studied from 2014 to 2016. Additionally, they have obtained several certifications to enhance their skills and knowledge in the field. These certifications include CompTIA Network+ (N10-008) Cert Prep: 1 Understanding Networks from LinkedIn in November 2022, Introduction to AWS for Non-Engineers: 1 Cloud Concepts from LinkedIn in October 2022, Introduction to AWS for Non-Engineers: 2 Security from LinkedIn in October 2022, CompTIA A+ (220-1001) Cert Prep 1: The Basics from LinkedIn in August 2022, Learning Google Workspace Administration from LinkedIn in December 2021, The Bits and Bytes of Computer Networking from Coursera in June 2020, and Technical support fundamental from Coursera in December 2019.