Monica Mayorga

Monica Mayorga has had extensive work experience in various customer service and management roles. Monica worked as a Customer Service Manager at Plunge, where they developed a QA model for BPO and contact center teams and ensured compliance with defined processes. At Luxer One, they served as a Senior Manager, Customer Success, and later as a Customer Success Manager, where they were responsible for implementing contact center strategies and managing quality, training, and workforce operations. Prior to that, Monica worked at BloodSource, where they launched a contact center model to increase donations and trained leadership on new processes. Beginning their career at AT&T, Monica held positions such as Universal Service Executive, providing executive leadership to virtual and local teams, and AT&T Customer Service Manager, overseeing training and management of representatives and leads.

Monica Mayorga began their education journey in 2017 at BYU-Pathway Worldwide, where they pursued a Bachelor's degree in Business Administration and Management, with a focus on general studies. Monica'stime at BYU-Pathway Worldwide is expected to continue until 2023.

Prior to their enrollment at BYU-Pathway Worldwide, Monica's educational background includes an undisclosed period at California State University-Sacramento, where they studied Supply Chain. The exact duration of their enrollment and the degree they obtained from this institution are not specified.

Monica has also acquired a certification as a Six Sigma Yellow Belt, but no further details are provided regarding the institution or the specific date when they obtained this certification.