Shamiso Mercy Mangwende

Shamiso Mercy Mangwende currently serves as the Complex General Manager at PM Hotel Group for the Embassy Suites by Hilton and Homewood Suites by Hilton since January 2022, managing both full-service and limited-service Hilton brands. Previous experience includes a notable tenure as General Manager at Hyatt under IHG Hotels & Resorts from September 2017 to January 2022, where Shamiso oversaw significant pre-opening and branding projects, successfully converting a non-branded hotel into a competitive branded property. Additional roles include Corporate Catering Sales and Conference Services Manager at DoubleTree by Hilton, Rooms Operations Supervisor at Interstate Hotels & Resorts, Guest Services Liaison at Malliouhana, and various internships in hotel management and food and beverage. Education consists of dual Bachelor's degrees with Honors in International Hotel and Tourism Management from IMI International Management Institute and an MBA in Project Management from Walden University.