Keval Patel

Keval Patel is an experienced professional in IT support and customer service, currently serving as Problem Lead at PMC Retail since November 2021, with previous roles including Team Lead and Deputy Team Lead. Keval has a strong track record in managing teams to deliver high-quality first-level technical support, optimizing shift operations, and training team members. Prior experience includes positions as Help Desk Associate at Healthcare Informatics Pvt. Ltd., Support Analyst L2 at PMC Retail, Technical Support Engineer at Healthcare Informatics Pvt. Ltd., and Help Desk Specialist at Sodexo. Keval holds a Master of Science in Cyber/Computer Forensics and Counterterrorism from the University of Greenwich and a Bachelor of Computer Application in Information Technology from Sardar Patel University.