Vitória Luna is an experienced professional in strategic planning and customer experience, currently serving as a Mid-Level Strategic Planning Analyst at Pmweb since June 2022. With prior roles at G4 Educação and Compare Seguros, Vitória focused on customer journey management, project coordination, and implementing communication strategies. Additionally, previous positions in procurement and documentation at companies like Multiner S.A. and Interfile Full Service BPO highlight capabilities in process optimization and financial auditing. Vitória holds a Bachelor's degree in Business Administration from Anhanguera Educacional, completed in June 2021.