Derek Jensen

Derek Jensen is a seasoned professional with extensive experience in customer service and operations management, currently serving as Vice President - Customer Service and Support Manager at PNC since February 2006. In this role, Derek leads a team of over 170 consultants, focusing on achieving service goals and enhancing customer experience through strategic decision-making, talent development, and employee engagement. Previous positions include Vice President - Unit Manager II overseeing Business Banking Sales, where Derek developed top-performing teams and managed portfolio performance, and Assistant Vice President, Team Leader for Business Banking Service. Derek's career began at National City Bank as a Credit Card Customer Service Consultant, consistently achieving high performance in customer service. Derek holds a Bachelor's degree in Sales and Business Marketing from Western Michigan University.