Ray Hilario

Ray Hilario is a Staff Player Experience Specialist currently working at Pocket Gems. Ray has experience in defining support team objectives, providing analysis to marketing and product managers, and leading player support agents to provide player-facing solutions. Ray has also worked as a Game Services Analyst/ Product Liaison at Walt Disney Direct-to-Consumer & International, a Game Services Lead at Rivet Games, and a Game Content Designer at Qunify, LLC. Ray holds a BA in English: Writing from the University of San Francisco.