Amanda Richards

Amanda Richards has a diverse work experience spanning various industries and roles. Amanda is currently working as the Director of Customer Success at Pocketstop since March 2023. Previously, they worked as a Customer Success Manager at Black Box Intelligence™ from June 2021 to March 2023.

Before that, Amanda held multiple roles at APS Payroll. Amanda started as a Market Development Representative in October 2017 and transitioned to become a Client Success Analyst in October 2018. Later, they became a Client Success Team Lead in November 2020, a position they held until June 2021.

Prior to APS Payroll, Amanda worked at Regions Financial Corporation as a Financial Service Specialist from July 2015 to July 2017. During this time, they gained experience as a personal banker and provided financial advice to customers.

Amanda also has experience as a Customer Service Representative at Multi-Pack Solutions LLC from June 2014 to December 2014. Earlier in their career, they worked as an Account Manager at Infinite from January 2014 to May 2014.

Amanda's work experience also includes a role as a bartender and server at Donelli's Pub and Eatery, where they had the opportunity to shadow the manager and learn about all aspects of running a start-up restaurant. Amanda held this position from May 2012 to May 2014.

As an intern at the Las Vegas Metropolitan Police Department from May 2013 to July 2013, Amanda gained experience in event planning and permitting for various major events in the city.

During their time at Western Illinois University, Amanda worked as a student worker in the Instructional Development Services department. Amanda'sresponsibilities included assisting faculty and students with technology-related tasks and updating classroom computers. Amanda held this position from January 2010 to May 2013.

Amanda began their career as a server and phone girl at Kaisers Pizza from June 2008 to July 2009, where they handled delivery and take-out orders, as well as seating customers and clearing tables for servers.

Amanda Richards attended Western Illinois University from 2009 to 2013, where they earned a Bachelor of Science degree in Hospitality, Recreation Parks and Tourism. In 2015, they obtained a certification in Life from the Louisiana Department of Insurance. Additionally, Amanda has a certification from the CX Advisory Board at UCSB Extension, although the specific details such as the month and year of obtaining this certification are not provided.