Nicola Backhouse

Nicola Backhouse is an experienced Operations Manager with a strong background in customer support and service management across various industries. Currently serving as Operations Manager - Customer Support at Pod Point Ltd. since January 2021, Nicola leads a team of 80 across three divisions within a rapidly growing EV charging company. Prior experience includes serving as Operations Manager - Customer Service at BCD Travel from June 2014 to December 2020, and roles at HRG from 2001 to March 2014, where Nicola managed customer service teams for clients such as Barclays and HM Revenue & Customs, demonstrating significant expertise in team leadership and operational management.