Keri S. Russell

Keri S. Russell is an experienced professional in customer service and administrative roles, currently serving as an Account Coordinator at PICA since September 2025. Prior experience includes working as a Customer Experience & Engagement Specialist at ProAssurance from April 2022 to October 2025, and as Team Support at McGriff from February 2021 to April 2022. Keri's career began at Metcalf Realty as an Office Assistant, followed by similar positions at Jones & Kirkpatrick P.C. and Cory Watson Attorneys. Keri has also demonstrated a commitment to ProAssurance, having been rehired in April 2022 after previously serving as a Front Desk Attendant and Claims Admin Specialist from June 2017 to May 2020. Educational background includes attendance at Jefferson State Community College and graduation from Hewitt-Trussville High School.