Jacob Wendell

Jacob Wendell currently serves as a Senior Mid-Market Customer Success Manager at Podium, managing a portfolio of mid-market accounts totaling $4.7 million in ARR and driving retention below 2%. Previously, Jacob held roles including Customer Success Manager 3, where retention, adoption, and growth strategies were led for over 650 accounts, and various sales positions at Podium that consistently achieved or exceeded quota. Jacob's earlier experience includes positions such as Inventory Manager and E-Commerce Specialist at The Backcountry, where e-commerce conversion rates were significantly boosted, and Office/Inventory Manager at Willards Sports Shop, which saw a 4% profit increase during the pandemic. Jacob holds a Bachelor of Education in Physical Education K-12 from Eastern Illinois University.