Karina Becerra Sandoval

Karina Becerra Sandoval, MBA has a diversified work experience spanning various industries. Karina is currently working as the Director of Customer Advocacy at Podium, where they focus on using messaging to improve customer reviews and transform the way local businesses operate. Prior to this, Karina held the position of Senior Manager of Customer Success at Podium.

Before their time at Podium, Karina worked as a Diversity, Equity, and Inclusion Facilitator and Ambassador at She+ Geeks Out. In this role, they supported companies in creating inclusive environments through knowledge sharing and skill-building.

Karina also has experience working at Smartsheet as a Manager of Solutions Services East/EMEA, and DEI Liaison Program Lead. Karina facilitated the implementation, management, and automation of processes for numerous Fortune 500 companies.

At AwareX, Inc., Karina held the position of Director of Product Marketing and Solutions, where they focused on transforming the digital customer experience and providing digital-first solutions. Karina also worked as a Senior Engagement Manager at AwareX, overseeing client engagements.

Karina's experience also includes working as a Client Operations Manager at Mobee | Now Wiser Solutions, Inc., and as a Senior Engagement Manager - Digital and Mobile at Catalina Marketing. Karina began their career as a Product Marketing Strategist at Duck Creek Technologies (formerly Agencyport Software) and as a Sr. Communications Specialist at AIG.

Karina holds an MBA and has a strong background in customer success, diversity and inclusion, product marketing, and engagement management. Their expertise lies in driving innovation, implementing processes, and creating inclusive environments for both customers and employees.

Karina Becerra Sandoval holds a Master of Business Administration (M.B.A.) degree with a focus on Marketing and Business Analytics from Babson F.W. Olin Graduate School of Business. Karina also has a Bachelor of Science (BS) in Communications from Boston University. In addition, they have obtained certifications in Email Marketing from HubSpot, Certified ScrumMaster® from Scrum Alliance, and Smartsheet Product Certified User from Smartsheet. Karina has further expanded their skillset through courses in UX, SQL, and Product Management from General Assembly.