Marissa Coughanour

Marissa Coughanour has extensive experience in customer support and advocacy, currently serving as a Senior Manager at Podium since November 2020, where responsibilities have included developing training programs to enhance new hire capabilities and coaching peers on customer engagement best practices. Previously, Marissa held various roles at Podium, including Manager and Associate Manager of Customer Support, as well as Strategic Product Specialist. Prior experience includes a tenure at Costco Wholesale from October 2014 to November 2020 as an ABO/NCLE Certified Optician, where successful tactics were implemented to improve sales efficiency significantly and facilitate cross-team communication for executive membership resolutions.